Moon Kids is committed to safeguarding your privacy. Contact us if you have any questions or problems regarding the use of your Personal Data and we will gladly assist you. By using this site or our services, you consent to the Processing of your Personal Data as described in this Privacy Policy.
Last updated: March 6, 2025
Table of Contents
- Definitions used in this Policy
- Data protection principles we follow
- What rights do you have regarding your Personal Data
- What Personal Data we gather about you
- How we use your Personal Data
- Who else has access to your Personal Data
- How we secure your data
- Unsubscribe from Newsletters & Remove Personal Data
- Information about cookies
- Contact information
Definitions used in this Policy
Personal Data – any information relating to an identified or identifiable natural person. Processing – any operation or set of operations which is performed on Personal Data or on sets of Personal Data. Data subject – a natural person whose Personal Data is being Processed. Child – a natural person under 16 years of age. We/us (either capitalized or not) – Moon Kids.
Data protection principles we follow
We promise to follow the following data protection principles:
- Processing is lawful, fair, transparent. Our Processing activities have lawful grounds. We always consider your rights before Processing Personal Data. We will provide you information regarding Processing upon request.
- Processing is limited to the purpose. Our Processing activities fit the purpose for which Personal Data was gathered.
- Processing is done with minimal data. We only gather and Process the minimal amount of Personal Data required for any purpose.
- Processing is limited with a time period. We will not store your personal data for longer than needed.
- We will do our best to ensure the accuracy of data.
- We will do our best to ensure the integrity and confidentiality of data.
What rights do you have regarding your Personal Data
The Data Subject has the following rights:
- Right to information – meaning you have the right to know whether your Personal Data is being processed; what data is gathered, from where it is obtained and why and by whom it is processed.
- Right to access – meaning you have the right to access the data collected from/about you. This includes your right to request and obtain a copy of your Personal Data gathered.
- Right to rectification – meaning you have the right to request rectification or erasure of your Personal Data that is inaccurate or incomplete.
- Right to erasure – meaning in certain circumstances you can request for your Personal Data to be erased from our records.
- Right to restrict processing – meaning where certain conditions apply, you have the right to restrict the Processing of your Personal Data.
- Right to object to processing – meaning in certain cases you have the right to object to Processing of your Personal Data, for example in the case of direct marketing.
- Right to data portability – you have the right to obtain your Personal Data in a machine-readable format or if it is feasible, as a direct transfer from one Processor to another.
- Right to lodge a complaint – in the event that we refuse your request under the Rights of Access, we will provide you with a reason as to why. If you are not satisfied with the way your request has been handled please contact us.
- Right to withdraw consent – you have the right withdraw any given consent for Processing of your Personal Data.
What Personal Data we gather about you
Information you have provided us with – This might be your e-mail address, name, address, phone number etc – mainly information that is necessary for delivering you a product/service or to enhance your customer experience with us. We save the information you provide us with in order to process your order, send promotional information etc. This information includes, for example, your name and e-mail address.
Information automatically collected about you – This includes information that is automatically stored by cookies and other session tools. For example, your shopping cart information, your IP address, your shopping history (if there is any) etc. This information is used to improve your customer experience. When you use our services or look at the contents of our website, your activities may be logged.
Information from our partners – We gather information from our trusted partners with confirmation that they have legal grounds to share that information with us. This is either information you have provided them directly with or that they have gathered about you on other legal grounds.
How we use your Personal Data
We use your Personal Data in order to:
- provide our service to you. This includes for example registering your account; providing you with other products and services that you have requested; providing you with promotional items at your request and communicating with you in relation to those products and services; communicating and interacting with you; and notifying you of changes to any services.
- enhance your customer experience;
- fulfil an obligation under law or contract;
We use your Personal Data on legitimate grounds and/or with your Consent. On the grounds of entering into a contract or fulfilling contractual obligations, we Process your Personal Data for the following purposes: to identify you; to provide you a service or to send/offer you a product; to communicate either for sales or invoicing.
On the ground of legitimate interest, we Process your Personal Data for the following purposes: to send you personalized offers (from us and/or our carefully selected partners); to administer and analyse our client base (purchasing behaviour and history) in order to improve the quality, variety, and availability of products/services offered/provided; to conduct questionnaires concerning client satisfaction.
With your consent we Process your Personal Data for the following purposes: to send you newsletters and campaign offers (from us and/or our carefully selected partners); for other purposes we have asked your consent for.
We Process your Personal Data in order to fulfil obligation rising from law and/or use your Personal Data for options provided by law. We reserve the right to anonymise Personal Data gathered and to use any such data. We will use data outside the scope of this Policy only when it is anonymised.
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.
Who else has access to your Personal Data
We do not share your Personal Data with strangers. Personal Data about you is in some cases provided to our trusted partners in order to either make providing the service to you possible or to enhance your customer experience.
Our processing partners:
- Siteground – Our hosting provider.
Our business partners:
- Members of the Moon Kids team to process your order/customer services.
Connected third parties:
- MailChimp
- WooCommerce
- Zbooni/Paytabs
- Telr
MailChimp
MailChimp newsletter & emails: If you have subscribed to our newsletter or if you have purchased on our website, there is a good chance you will receive emails from us. We will only send you emails which you have signed up to receive, or which pertain to the services we provided to you. To send you emails, we use the name and email address you provide us. Our site also logs the IP address you used when you signed up for the service to prevent abuse of the system. This website can send emails through the MailChimp sending service. This service allows us to track opens and clicks on our emails. We use this information to improve the content of our newsletters.
WooCommerce
We collect information about you during the checkout process on our store. While you visit our site, we’ll track: products you’ve viewed; location, IP address and browser type; shipping address; cookies to keep track of cart contents. When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address and phone number. We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it.
Zbooni
We accept payments through Zbooni. When processing payments, some of your data will be passed to Zbooni, including information required to process or support the payment, such as the purchase total and billing information. Please see the Zbooni Privacy Policy for more details.
Telr
We accept credit/debit card payments through Telr. When processing payments, some of your data will be passed to Telr, including information required to process or support the payment, such as the purchase total and billing information.
Google Analytics
We use Google Analytics to measure traffic on our website. Google has their own Privacy Policy which you can review here. If you’d like to opt out of tracking by Google Analytics, visit the Google Analytics opt-out page.
How we secure your data
We do our best to keep your Personal Data safe. We use safe protocols for communication and transferring data (such as HTTPS). We use anonymising and pseudonymising where suitable. We monitor our systems for possible vulnerabilities and attacks. Even though we try our best we cannot guarantee the security of information. However, we promise to notify suitable authorities of data breaches. We will also notify you if there is a threat to your rights or interests.
If you have an account with us, note that you have to keep your username and password secret. If you no longer wish to receive newsletters from us, please click on UNSUBSCRIBE on the latest newsletter. If you wish us to remove personal data that we hold about you, please contact us.
Children
We do not intend to collect or knowingly collect information from children. We do not target children with our services.
Information about cookies
We use cookies and/or similar technologies to analyse customer behaviour, administer the website, track users’ movements, and to collect information about users. This is done in order to personalise and enhance your experience with us. A cookie is a tiny text file stored on your computer. Cookies store information that is used to help make sites work. Only we can access the cookies created by our website. You can control your cookies at the browser level. Choosing to disable cookies may hinder your use of certain functions.
We use cookies for: necessary cookies; functionality cookies; analytics cookies; advertising cookies.
You can remove cookies stored in your computer via your browser settings. For more information about cookies, visit allaboutcookies.org.
Contact information
The Website Policies and Terms & Conditions may be changed or updated occasionally to meet requirements and standards. Therefore, customers are encouraged to frequently visit these sections to be updated about the changes on the website. Modifications will be effective on the day they are posted.
For questions about this Privacy Policy, please contact us at contact@moonkids.ae.